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MR

Michael Ross

m.ross@meridian-safeguard.com

Conversation logic

Intake Scripts

Ordered questions the AI asks when a report comes in. Each question can branch on the answer to trigger an action like creating a SEV 1 incident or dispatching 911.

Active scripts

6

Total questions

47

Branching rules

14

Medical Emergency Intake

Medical

First-contact triage for any medical report. Branches on breathing and consciousness.

breathingchest painfallunconsciousbleeding+3
10 questions · 3 branchesUsed 23x

Security / Intruder Intake

Security

Break-in and intruder reports. Safety check is always first; weapon question triggers 911.

intruderbreak-inbroken windowstrangersomeone in+2
9 questions · 3 branchesUsed 47x

Fire / Smoke Intake

Fire

Evacuation-first script. First question instructs the caller to leave; questions continue as they move.

firesmokeburningflamesalarm+1
8 questions · 2 branchesUsed 8x

Noise Complaint Intake

Noise

Short script for noise complaints. Low severity, auto-logging focus.

noiseloudmusicpartyshouting+1
6 questions · 2 branchesUsed 112x

Maintenance / Water Leak Intake

Maintenance

Water leak intake with electrical safety check.

leakwaterfloodpipeceiling+1
7 questions · 2 branchesUsed 19x

General Suspicious Activity Intake

General

Fallback script for reports that don't clearly match another category.

suspiciousweirdunfamiliarfollowingwatching+1
7 questions · 2 branchesUsed 31x