Maintenance / Water Leak Intake

Question flow

1. 1

   CRITICALYes / No

   Is the water near any electrical outlets, appliances, or light fixtures?

   AI hint: If yes — instruct caller to avoid contact and shut off the breaker if safe.

   Branches

   answer == 'yes'→Create SEV 2Electrical hazard → SEV 2 immediate dispatch
2. 2

   HIGHProperty

   You're at {propertyName}, correct?

3. 3

   HIGHChoice

   Where is the water coming from?

   ceilingwallpipeapplianceunknown
4. 4

   HIGHChoice

   Is the leak contained to one room or spreading?

   containedspreading to other roomsspreading to other units
5. 5

   NORMALYes / No

   Do you know where the main water shutoff for your unit is?

6. 6

   CRITICALLocation

   What is your unit number?

7. 7

   HIGHContact info

   Maintenance will need a name and callback to coordinate access. Is that okay, or would you prefer to stay anonymous and meet them at the door?

   AI hint: For maintenance, identification is strongly preferred so the tech can coordinate, but anonymous + in-person meet is acceptable.

   Branches

   answer == 'anonymous'→ContinueDo NOT persist caller PII. Record only the incident + meet-at-door flag.