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Medical

Medical Emergency Intake

First-contact triage for any medical report. Branches on breathing and consciousness.

Question flow

  1. 1
    CRITICALYes / No

    Is the person currently breathing?

    AI hint: If 'no' — dispatch 911 immediately, skip to location question.

    Branches

    answer == 'no'→Dispatch 911jump to med-q5Not breathing → 911 dispatch + skip straight to location
  2. 2
    CRITICALProperty

    I have you down at {propertyName}. Is that where the emergency is happening?

    AI hint: Pre-fill from phone number / channel metadata. If caller says 'no', follow up with 'Which property are you calling from?' and reroute context before continuing.
  3. 3
    CRITICALYes / No

    Is the person conscious and responding to you?

    Branches

    answer == 'no'→Create SEV 1Unconscious → SEV 1 automatic
  4. 4
    HIGHFree text

    Can you describe what happened or what symptoms you're seeing?

    AI hint: Listen for keywords: chest pain, fall, stroke symptoms, bleeding, seizure. Each may trigger its own SOP.
  5. 5
    NORMALChoice

    Approximately how old is the person?

    childadultelderly
  6. 6
    CRITICALLocation

    What is your exact location — unit number and nearest landmark?

  7. 7
    HIGHYes / No

    Is the front door unlocked for paramedics?

  8. 8
    NORMALChoice

    Are you related to the person, or a neighbor?

    familyneighborpasserbyself
  9. 9
    NORMALFree text

    Any known medical conditions, medications, or allergies we should tell paramedics?

  10. 10
    HIGHContact info

    Can I get your name and a callback number so paramedics can reach you, or would you prefer to stay anonymous?

    AI hint: For medical emergencies, strongly encourage identification so paramedics can coordinate — but respect anonymity preference if insisted.

    Branches

    answer == 'anonymous'→ContinueDo NOT persist caller PII. Record only the incident.