All scripts
Noise

Noise Complaint Intake

Short script for noise complaints. Low severity, auto-logging focus.

Question flow

  1. 1
    HIGHProperty

    I have you down at {propertyName}. Is that the property you're reporting about?

  2. 2
    HIGHLocation

    What unit or location is the noise coming from?

  3. 3
    NORMALChoice

    What type of noise is it?

    music / partyargument / shoutingconstructionother

    Branches

    answer == 'argument / shouting'→Create SEV 3Argument → bump to SEV 3 for dispatcher follow-up
  4. 4
    NORMALFree text

    How long has it been going on?

  5. 5
    OPTIONALYes / No

    Have you called about this unit before?

  6. 6
    NORMALContact info

    Would you like me to note your name, or keep this anonymous? The unit being reported will not be told who reported.

    AI hint: Noise complaints are overwhelmingly anonymous — set expectation that neighbor identity is never disclosed either way.

    Branches

    answer == 'anonymous'→ContinueDo NOT persist caller PII. Record only the incident.