Notification logic
Escalation plans
Templates that define who gets notified for each severity and how long the system waits between tiers.
Residential Standard
Default plan for residential buildings. Dispatcher-first with manager backup and 911 fallback on SEV 1.
Dispatcher30s →
Manager60s →
Property Mgr120s →
911
Used by 3 properties4 tiers
High-Security Tower
For properties with executive protection clients. Supervisor-first, tight SLAs, 911 auto-offer on SEV 1 & 2.
Dispatcher15s →
Supervisor30s →
Manager60s →
911
Used by 1 property4 tiers
Commercial Daytime
For mixed-use buildings with ground-floor retail. Business hours route to property manager; after-hours fallback to security supervisor.
Dispatcher45s →
Property Mgr120s →
Supervisor180s →
911
Used by 1 property4 tiers
24/7 Luxury
Premium plan for luxury residential. Every tier gets notified in parallel for SEV 1.
Dispatcher20s →
Manager30s →
Supervisor45s →
Owner
Used by 0 properties4 tiers