All scripts
Security

Security / Intruder Intake

Break-in and intruder reports. Safety check is always first; weapon question triggers 911.

Question flow

  1. 1
    CRITICALYes / No

    Are you currently in a safe, locked location?

    AI hint: If 'no' — immediately instruct the caller to move to a secure location before anything else.

    Branches

    answer == 'no'→Escalate to DispatcherCaller not safe → immediate dispatcher handoff + safety instructions
  2. 2
    CRITICALProperty

    I have you down at {propertyName}. Is that the building where this is happening?

    AI hint: If caller is reporting about a different property (e.g., a family member's unit), reroute script context to the correct property.
  3. 3
    CRITICALYes / No

    Is the intruder currently on scene?

  4. 4
    CRITICALYes / No

    Is there any weapon visible or implied?

    Branches

    answer == 'yes'→Dispatch 911jump to sec-q5Weapon present → 911 + skip to location
  5. 5
    HIGHFree text

    Can you describe the person? (clothing, height, build, distinguishing features)

  6. 6
    CRITICALLocation

    What is your exact location — unit and floor?

  7. 7
    HIGHFree text

    Direction of movement — are they headed toward a stairwell, elevator, or exit?

  8. 8
    NORMALNumber

    How many people are involved?

  9. 9
    NORMALContact info

    Would you like me to note your name for follow-up, or keep this anonymous? Anonymous is fine — you'll still get a response.

    AI hint: Security reports commonly come in anonymously. Respect the preference — do not persist any PII if caller declines.

    Branches

    answer == 'anonymous'→ContinueDo NOT persist caller PII. Record only the incident.