Team

Dispatcher performance (rolling 7 days) and shift coverage.

On duty now

3 / 4

dispatchers online

Team SLA hit rate

90%

rolling 7 days

Incidents handled

138

across all dispatchers

SLA breach active at Harbor Lights — ensure a dispatcher is assigned.

Performance scorecards

MW

Marcus Webb

On call · top: security

95%

SLA

42

handled

28s

avg resp.

7.2m

handle time

1

missed

SO

Sandra Obi

Available · top: medical

89%

SLA

38

handled

41s

avg resp.

9.1m

handle time

2

missed

AT

Alex Tran

On break · top: noise

84%

SLA

31

handled

55s

avg resp.

11.4m

handle time

3

missed

JL

Jordan Lee

Off duty · top: maintenance

93%

SLA

27

handled

38s

avg resp.

8.6m

handle time

0

missed

Shift coverage

Today · all shifts

MW

Marcus Webb

Night · 22:00–06:00

On duty
Emerald TowersHarbor Lights
SO

Sandra Obi

Night · 22:00–06:00

On duty
Riverside CommonsWillow CreekSummit Plaza
AT

Alex Tran

Morning · 06:00–14:00

Upcoming
Emerald TowersHarbor LightsRiverside Commons
JL

Jordan Lee

Evening · 14:00–22:00

Off duty
Willow CreekSummit Plaza

Coverage gap · 14:00–22:00

Only Jordan Lee is scheduled for the evening shift. Consider adding backup coverage for Harbor Lights.