Welfare Check Request

Verification required

Do not dispatch a welfare check based on a phone call alone without verifying the requester has a legitimate relationship to the resident. Ask:

• Relationship to the resident
• Last contact and reason for concern
• Known medical conditions

Classification

• No contact 48h+ with known medical risk → SEV 2
• No contact 48h+ healthy individual → SEV 3
• Single missed call, no known risk → SEV 4, gentle follow-up

Procedure

1. Verify resident registration in the building database
2. Attempt contact via phone and building intercom
3. If no response → request management to perform unit welfare check with two-person team
4. Document all attempts in the incident record