All SOPs
General

Noise Complaint Handling

Standard handling for noise complaints including quiet hours, repeat-offender tracking, and escalation criteria.

Updated by Sarah ChenFeb 28, 2026Cited by AI 112 times in the last 30 days

Information required

  1. Caller's unit and the unit producing the noise (or nearest identifier)
  2. Type of noise (music, argument, construction, party)
  3. How long it has been ongoing
  4. Previous complaints about the same unit (check incident history)

Escalation criteria

  • Noise alone → SEV 4, log and send automated notice
  • Noise + argument / shouting → SEV 3, dispatcher follow-up
  • Noise + physical altercation concern → SEV 2, immediate escalation
  • Third repeat complaint within 7 days → auto-escalate one tier

Do NOT

  • Disclose the identity of the complaining resident to the offending unit.
  • Promise specific remediation timelines beyond "within the hour."
#noise#quiet hours#SEV 4