Activity Report
Meridian Holdings
Last 30 days · 3 properties · 22 events
Total incidents
8
8 resolved
Avg resolution
24m
from open to close
SLA compliance
88%
1 breach
Properties active
3
4 patrols logged
Emerald Towers
Maps verified: Emerald Towers Apartments1200 Emerald Ave, Seattle, WA 98101
- Incidents
- 4
- Avg res.
- 20m
- SLA
- 100%
- Incident resolvedSEV 1life safety
Incident resolved. Police cleared building. No injuries. Report filed.
System· Jordan Harris· 9m to resolve9h ago
Apr 9, 1:42 PM
- Incident openedSEV 1life safety
Aggressive intruder reported in east stairwell. Emergency services dispatched.
Voice· Jordan Harris· 9m to resolve9h ago
Apr 9, 1:33 PM
- Incident resolvedSEV 2maintenance
Maintenance confirmed breaker isolated. Leak source identified as unit 8G toilet overflow. Repairs underway.
System· Marcus Webb· 14m to resolve3d ago
Apr 7, 12:29 AM
- Incident openedSEV 2maintenance
Water leak through bathroom ceiling, water contact with light fixture. Emergency maintenance dispatched.
Web Chat· Marcus Webb· 14m to resolve3d ago
Apr 7, 12:15 AM
- Patrol check
Scheduled overnight patrol completed — no anomalies. East stairwell camera flagged for replacement.
System· anonymous6d ago
Apr 4, 5:45 AM
- Incident resolvedSEV 3disturbance
Resident confirmed music stopped. Incident closed.
System· Jordan Harris· 22m to resolve· anonymous9d ago
Mar 31, 4:22 PM
- Incident openedSEV 3disturbance
Noise complaint — music from unit 12A past midnight. Quiet-hours notice sent.
SMS· Jordan Harris· 22m to resolve· anonymous9d ago
Mar 31, 4:00 PM
- Patrol check
Midday patrol — lobby, all stairwells, parking level. No issues.
System· anonymous13d ago
Mar 27, 10:45 PM
- Incident resolvedSEV 3suspicious
Vehicle owner identified and contacted — moved voluntarily. Tow cancelled.
System· Marcus Webb· 35m to resolve16d ago
Mar 25, 3:50 AM
- Incident openedSEV 3suspicious
Unrecognized vehicle in reserved parking for 3+ hours. Towing company notified.
Voice· Marcus Webb· 35m to resolve16d ago
Mar 25, 3:15 AM
Harbor Lights
Maps verified: Harbor Lights Condominiums880 Shilshole Bay Dr NW, Seattle, WA 98117
- Incidents
- 2
- Avg res.
- 30m
- SLA
- 100%
- Incident resolvedSEV 2in progress crime
Police on scene. Unit 2F resident contacted — window broken by raccoon/debris impact. No break-in.
System· Jordan Harris· 18m to resolve· anonymous11h ago
Apr 9, 11:41 AM
- Incident openedSEV 2in progress crime
Break-in reported: broken window at unit 2F, alarm activated. Patrol dispatched.
SMS· Jordan Harris· 18m to resolve· anonymous11h ago
Apr 9, 11:23 AM
- Patrol check
Evening perimeter patrol. Exterior lighting on south side noted as dim — ticket filed with maintenance.
System· anonymous5d ago
Apr 4, 6:35 PM
- Incident resolvedSEV 3disturbance
Camera footage secured for police report. Incident documented with case number.
System· Marcus Webb· 41m to resolve8d ago
Apr 2, 1:41 AM
- Incident openedSEV 3disturbance
Package theft reported from mailroom — resident noticed package missing after camera review.
Web Chat· Marcus Webb· 41m to resolve8d ago
Apr 2, 1:00 AM
- Note added
Property manager flagged: elevator inspection due next month. Reminder set.
System· anonymous19d ago
Mar 22, 5:45 AM
Cascade Ridge
No Maps listing — using internal record4410 Roosevelt Way NE, Seattle, WA 98105
- Incidents
- 2
- Avg res.
- 24m
- SLA
- 50%
- Incident resolvedSEV 3disturbance
Resident confirmed noise stopped within 30 minutes of notice.
System· Jordan Harris· 28m to resolve· anonymous1d ago
Apr 8, 4:05 PM
- Incident openedSEV 3disturbance
Loud party complaint — unit 4D, music and voices, past 11pm. Quiet-hours notice sent.
SMS· Jordan Harris· 28m to resolve· anonymous1d ago
Apr 8, 3:37 PM
- Patrol check
Ground-floor retail patrol — all shop fronts secure. Loading dock gate latch repaired by maintenance.
System· anonymous4d ago
Apr 6, 12:45 AM
- Incident resolvedSEV 2maintenance
Technician on-site within 19 min. Occupant safely evacuated. Elevator offline pending repair.
System· Marcus Webb· 19m to resolve12d ago
Mar 29, 6:34 AM
- Incident openedSEV 2maintenance
Elevator stuck between floors 2 and 3. Occupant inside — calm. Elevator service called.
Voice· Marcus Webb· 19m to resolve12d ago
Mar 29, 6:15 AM
- SLA breachSEV 3
SLA target missed by 4 minutes on noise complaint (unit 1B). Dispatcher was on concurrent SEV 2 call.
System· anonymous15d ago
Mar 25, 9:00 PM