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S2

Broken window at rear unit paired with motion alarm, possible break-in in progress.

SMS·Harbor Lights·5:03:38 elapsed
AI summary

Potential break-in at Harbor Lights rear unit. Motion sensor triggered simultaneously with broken-window report. Cross-check concordant at SEV 2. Resident is safe; no injuries. SLA window active.

Do this now
  1. 1

    Dispatch patrol to Harbor Lights

    Broken window + alarm correlation requires physical verification

  2. 2

    Pull motion camera footage

    Determine whether entry was made and identify any suspect

  3. 3

    Contact unit 2F resident via registered phone

    Confirm resident safety and whether damage is known/expected

Caller

Anonymous — do not press for identity

Harbor Lights · Unit 2G
Caller is safe

SMS continuation

4 messages
  1. R
    Resident· 0:00
    Hi — my neighbor's window in unit 2F is broken. Glass on the ground outside and the motion alarm went off. Nobody answered the door.
  2. 3:15 ·AI Agent
    Thank you for reporting this. We're reviewing the alarm logs now. Are you currently safe?
  3. R
    Resident· 4:02
    Yes, I'm fine. Just wanted to make sure someone knows.
  4. 4:30 ·AI Agent
    Confirmed. A patrol is being routed to your building now.

AI is holding the conversation above.When you take over, the resident will see “A live dispatcher has joined the conversation.”

SOPs consulted
Break-in / Unauthorized Entry Response
Property contacts

Tessa Greenwood

property manager

Call

Frank Mercer

maintenance

Call
Handoff 5h ago