Welcome back
Jordan Harris
On shift since 10:15 AM · Ends 6:15 PM · Supervisor: Darius Hart
On dutySettings
10:15 AM100% through shift6:15 PM
My shift · today
Handled
7
incidents
Avg handle
11.4m
per incident
Avg response
38s
grab → first reply
SLA
86%
1 breach
My active incidents
View full queue →Company-wide queue · live
1
SEV 1
2
SEV 2
2
SEV 3
3 unassigned · avg age 14mOpen queue