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S1

Aggressive intruder in east stairwell, resident reports shouting and breaking glass.

VOICE·Emerald Towers·4:46:58 elapsed
⚠ WEAPON MENTIONED
AI summary

Life-safety escalation at Emerald Towers east stairwell. Resident reports active physical confrontation with glass breakage — SEV 1 confirmed by cross-check. SLA window has lapsed. Immediate acknowledgement required.

Do this now
  1. 1

    Dispatch police immediately

    Weapon possibility + aggressive behavior meets 911 auto-dispatch criteria

  2. 2

    Notify on-site security supervisor

    Building has on-site security — Garrett Yoon is the listed contact

  3. 3

    Keep caller on the line

    SEV 1 protocol — maintain contact until responders arrive

Caller

Claire Donovan

+1 (555) 0182
Emerald Towers · Unit 4C
Caller is safe

Live voice handoff

AI is holding the caller. When you press Take call, the caller is transferred to your PBX at +1 (206) 555-0001 ext. 207. You will speak to them directly on your phone — not in this window.

The handoff is timestamped and the AI will remain on the line for the first 15 seconds as backup in case of transfer failure.

SOPs consulted
Break-in / Unauthorized Entry Response
Property contacts

Lisa Brennan

property manager

Call

Rico Morales

maintenance

Call

Garrett Yoon

on site security

Call
Handoff 5h ago